1.17 University welfare services

Starting a new university, whether you’ve studied at university before or if this is your first time away from home can be a really exciting time, but you also want to make sure you’re looking after your wellbeing and you have a healthy study environment. Make sure you’re aware of the different resources available, if you have a problem or something you want to talk about there is support available for you. 

You may wish to start by exploring some of the resources on wellbeing, including guidance on self-care and staying well, creating a healthy study environment, and accessing support. 

University Welfare Services 

The Compass is our student information service which allows you to access the help you need. 

The Penryn Campus Student Support Team is here to help you get the most out of your time at university. They can support, advise, and point you in the right direction with all sorts of concerns such as general student life, academic issues, living in the community, personal relationships, general worries, as well as psychological or emotional concerns and mental health difficulties. There are also a range of resources and peer support groups to help you to take a positive approach to your mental, physical and emotional wellbeing during your University experience. 

Filling in our confidential support form connects you directly to our expert specialists, who will go through the information you provide to connect you to the most appropriate help. Whatever you’re going through, the best place to start is here. 

Prefer not to fill in a form? You can also email studentservices@fxplus.ac.uk or give us a call on 01326 370 460 

Not sure exactly what help you need? Come see us at a drop-in appointment, available between 10am until 4pm Monday to Friday. All you need to do is visit The Compass helpdesk located in the library or call 01326 370460 to book a slot. You can choose between a face-to-face appointment, online (via Microsoft Teams) appointment or phone call. For more information email: studentservices@fxplus.ac.uk. 

Our Chaplaincy provides pastoral and spiritual care for students and staff of all faiths and none. 

Our Accessibility and Inclusive Learning teams support and advise students with disabilities, health conditions and Specific Learning Differences (dyslexia, dyspraxia and ADHD). 

We want every student to feel valued and supported and to get the most out of their time at university. 

If you are eligible, we can help you to set up an Individual Learning Plan (ILP) to recommend reasonable adjustments to help you to minimise the impact any disability, long term health condition or specific learning difficulty may have on your studies. Reasonable adjustments for examinations (such as extra time, laptop usage, specific rooming provision) can be put in place with our support and appropriate supporting evidence. 

It’s important to note that previous exam adjustments you may have had before registering at the university will not automatically transfer to your study at Exeter. 

We also have a dedicated University of Exeter Penryn Campus AccessAble site to help you navigate your way around campus and buildings. 

Finally at the Penryn Campus we are also lucky enough to have an Education Welfare Team. They are here to support students with new or ongoing health, wellbeing or welfare issues which may impact upon their studies.