Building:One Info Point

On our Penryn Campus, we have a 'Hub'  where our student support team works, with a front desk called an 'Info Point'. They can support you with a wide range of matters, from queries about registration, timetabling, module selection, digital check-in and coursework submission, to help with wellbeing, Individual Learning Plans, mitigation, interruptions and withdrawals.

Info at Penryn (also sometimes called Penryn Info Point, or "PIP") is located in the Peter Lanyon Building on Penryn Campus. You can also email at info.penryn@ex.ac.uk or phone on 01326 371800. The Info Point desk is usually open Monday to Friday, 9am-5pm. If you’re not on campus, don’t worry, as all of the support and services on offer are equally available online or by phone.

However, before you email them it’s always a good idea to check the following places for answers to your queries first: 

Accessing information and support

Before emailing or visiting an Info Point, you should always check the Info Point webpages. These include information on everything from assessments and mitigation to module or programme change requests. It's worth exploring these pages as soon as possible so you know what's available and how to access support when you need it later on.

Successful study at University stems from a partnership between students and staff. Our Student Contract sets out how this partnership will operate and your rights and responsibilities as a student, and states the obligations of both parties to each other. In addition, there is information on programmes, tuition fees and complaints, cancellation and termination rights and data protection and intellectual property principles. Please read it carefully!

MyExeter

MyExeter is your online student portal - an app for everything essential to navigating your life at University, with content filtered to your campus! View your timetable, find book study spaces, discover the latest University updates and events, and find quick links to SRS, ELE, your University emails and more. MyExeter is accessible as a browser version on your computer or mobile and will soon be available to download for free from the Apple App and Google Play stores. You can check your timetable, ask questions via SID, see your financial statements, submit coursework, and much more.

You can also use the 'old' app called iExeter, (available as a browser version and app from the Apple and Google Play stores) which gives you access to your timetable, your email, ask questions via the Student Information Desk (SID) portal, and more.

HASS Faculty Student Gateway

The HASS Student Gateway is home to essential information, links and resources for your studies within HASS, including the Taught Faculty Handbook. It also has a section for each department or discipline with more subject-specific information. When you have your student IT account set up, you’ll be able to explore these further.


Last modified: Friday, 9 August 2024, 9:50 AM